How to reverse a MoMo transaction in Ghana after a wrong transfer

Sent MoMo to the wrong number? Act fast. In Ghana you can attempt a self-service reversal via *170#, then escalate by calling support with the transaction ID. Here are the exact steps, the 'reversal' scam to avoid, and how to prevent it next time.

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✓ Verified June 2026.Figures from live operator tariffs; operators may revise their schedules.

1. The self-service reversal (*170#)

On MTN MoMo, open the menu by dialling *170#, then go to My Wallet (option 6). Look for the reverse / last transaction option as it appears in the menu, select the wrong transaction and confirm with your PIN. The operator may reshuffle the menu; follow the on-screen wording rather than a memorised path.

2. Escalate to customer care

If the automatic reversal fails, call MTN customer care on 100. Have the transaction ID (on your confirmation SMS), the amount, the date and the recipient's number ready. The operator can place a hold on the funds while it investigates. For Telecel Cash and AT Money, contact their official customer care or app - we do not publish an unverified number here.

⚠️ The reversal scam

Fraudsters call pretending to be customer care and ask you to 'approve a reversal', dial a code, or share your PIN. Never do this. An operator will never ask you to approve a transaction or dial a code to 'receive' a reversal - approving such a request actually sends YOUR money to the fraudster. Never share your PIN. If in doubt, hang up and call the official number yourself.

3. Prevent it next time

Before confirming a send, check the recipient's registered name that the menu shows: if it does not match, cancel. Type the number digit by digit rather than pasting, and send a small test amount first to a new recipient. These habits prevent almost all wrong transfers.

Frequently asked questions

How do I reverse a MoMo transaction?

On MTN, dial *170# and open the My Wallet menu (option 6) to find the option to reverse your last transaction, select the wrong transaction and confirm. If the option does not appear or the recipient has already withdrawn the money, call support (100) with the transaction ID to escalate.

Sent funds to the wrong number, what do I do?

Act immediately, before the recipient withdraws. Note the transaction ID from the confirmation SMS, try the *170# reversal, then call 100 (MTN). The sooner you act, the more likely the operator can freeze the funds.

How to get your money back after a wrong transfer?

The operator can place a lien (hold) on the funds while it investigates, then return them if the recipient has not already withdrawn. Provide the transaction ID, amount, date and recipient number. Timeframes vary by case.

Who do I contact to reverse an MTN MoMo transaction?

MTN customer care on 100. Give the transaction ID, amount, date and recipient number. For Telecel Cash and AT Money, use their official customer care or app - never dial any code given to you by an unknown caller.

Can a reversal always succeed?

No. If the recipient has already withdrawn the cash, recovery depends on their cooperation or an investigation. That is why speed and prevention (checking the registered name before sending) matter so much.