Namibia mobile money customer care
Customer care numbers for the four banks/operators that run a wallet in Namibia. Hours are Southern Africa time (CAT/UTC+2). For a formal dispute, the final escalation is the Bank of Namibia (NamPay & banking complaints).
✓ Verified June 2026.USSD codes, caps and procedures verified against operator and bank sources. No fees are quoted on this page.
Customer care numbers
- FNB eWallet — +264 61 299 2222 (business hours CAT/UTC+2, Mon-Fri, Saturday morning for FNB and Standard Bank).
- Standard Bank Blue Wallet — +264 61 294 9111 (business hours CAT/UTC+2, Mon-Fri, Saturday morning for FNB and Standard Bank).
- Bank Windhoek EasyWallet — +264 61 299 1200 (business hours CAT/UTC+2, Mon-Fri, Saturday morning for FNB and Standard Bank).
- MTC PayToday — +264 61 280 2000 (business hours CAT/UTC+2, Mon-Fri, Saturday morning for FNB and Standard Bank).
Escalation for a formal dispute
If your bank's customer care doesn't resolve a dispute (contested fee, uncredited eWallet, account block), the final escalation is the Bank of Namibia via its Banking Complaints channel (bon.com.na → Consumer Protection). At every exchange keep: reference number, SMS copy, date/time of the call, name of the rep.
For a specific NamPay or EFT issue (orphan payment), the Payments Association of Namibia (PAN) is the direct interlocutor between participating banks.
Frequently asked questions
What's the typical response time?
FNB and Standard Bank call centres: 5-15 minute wait at peak hours (Mon-Tue 9-11am CAT). Off-peak, under 5 minutes. Official WhatsApp is often faster for a simple question.
When to escalate to the Bank of Namibia?
When your bank doesn't resolve a dispute within the promised timeframe (usually 21 business days). Submit via bon.com.na → Consumer Protection, attaching the full history of the original complaint.