Botswana mobile money customer care
Here are the mobile money customer care numbers in Botswana, plus the escalation procedure beyond the call centre.
✓ Verified June 2026.Tariffs and USSD codes confirmed against operator sources. No government levy on mobile money.
Customer care numbers
- Orange Money Botswana — 123 (from an operator SIM, open in local business hours).
- MyZaka (Mascom) — 100 (from an operator SIM, open in local business hours).
- Smega (BTC) — 1500 (from an operator SIM, open in local business hours).
For a formal Botswana dispute — agent overcharging, account block, withdrawal not credited — escalate beyond the call centre via the written channel (app, official WhatsApp, support email) and keep the reference number at every exchange. The central bank (Bank of Botswana) receives final complaints if the operator does not resolve.
Frequently asked questions
Is customer care chargeable?
From an operator SIM (Orange), the short code (123) is free. From another operator's SIM, it's a call billed at the standard rate.
Is there a WhatsApp or in-app channel?
Yes, most Botswana operators have a WhatsApp channel and/or an in-app help widget. For a formal dispute, prefer the written channel — it generates a trail that's useful in escalation.